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Frequently Asked Questions
Yes, the upscreen Bacteria Shield protector reduces bacteria on the surface through a special metal-oxide coating.
The technology is tested against the ISO 22196 antimicrobial standard and is safe for skin contact.
- Especially useful on a device that's handled constantly
- Doesn't affect clarity or touch sensitivity
- Resistant to solvents during cleaning
The protector doesn't change the device's water resistance or touch sensitivity, and the surface wipes clean easily.
Since kids wear the tracker daily, easy cleaning matters.
- The smooth surface wipes clean with a damp cloth
- Anti-fingerprint coating reduces visible smudges
- Multi-touch function stays fully intact
- No impact on the device's factory water resistance
For the One2Track Connect NEXT we only offer film protectors, since the curved display can't accommodate rigid tempered glass.
Tempered glass with 9H hardness generally offers strong impact absorption but is rigid and poorly suited to curved surfaces. Film protectors are thinner, flexible, and conform to the device's contour.
- Only flexible film protectors are available for this device
- Choose between clear or matte/anti-glare finishes
- Matte films cut down reflections, clear films maximise brightness
Clean the display thoroughly, work in a dust-free space, and centre the protector on the screen before pressing it down.
- Wipe the display grease-free with the included cloth
- Choose a dust-free room, such as a bathroom right after a shower
- Align the protector using the camera and sensor cutouts
- Press from the centre outward to push out any air
- On self-healing films, any tiny remaining bubbles disappear within 1-3 days
The BROTECT Flex Full-Screen protector is our top pick: made specifically for the curved display, it gives full edge-to-edge coverage.
Its flexible material moulds precisely to the display's curves, leaving no edges exposed.
- Self-healing coating makes minor scratches disappear on their own
- Full touch sensitivity is preserved
- Crystal-clear transparency with no loss of visibility
- Precision-cut and manufactured in Germany
Yes, we ship worldwide. Shipping is even free to many European countries like the UK, France, and Switzerland.
If you are ordering to a country not on our free shipping list, the specific shipping costs will be shown transparently in the shopping cart.
Delivery takes 2-4 days to the UK, and usually 2-5 days to other European countries. Worldwide shipping times vary.
We process your order within 24 hours on working days.
Typical delivery times:
- UK, Austria, Switzerland: 2-4 working days
- Germany: 1-3 working days
- France, Italy, Spain: 2-5 working days
For packages, you will receive a tracking link via email. Smaller orders are often sent without tracking, but we will still notify you when they ship. Please check your shipping confirmation for details.
Whether tracking is available depends on the shipping method and size of your order:
- With Tracking: For standard packages, you will automatically receive a tracking number via email as soon as the goods leave our warehouse. You can also find the link in your customer account.
- Without Tracking: Smaller orders are often shipped as letters or small parcels. Tracking is not available for these, but we will still inform you via email once your order is on its way.
You can see which shipping method was used directly in your shipping confirmation.
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