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Frequently Asked Questions
They are made of flexible plastic.
upscreen Bacteria Shield screen protectors are made from flexible plastic material. The coated surface improves durability and makes regular cleaning easier.
Cleanliness and careful placement matter.
Clean the screen thoroughly and work in a dust-free area. Place the film slowly and smooth it out from the center.
BROTECT Flex Full-Screen Folien are more flexible and often fit edges better, while tempered glass is stiffer and typically stronger against drops.
They serve slightly different priorities.
- BROTECT Flex Full-Screen Folien: flexible, sits neatly (including along edges) and helps against everyday scratches.
- Tempered glass / glass film: more rigid and usually better for absorbing impacts from drops.
If drop protection is your top goal, tempered glass is often the pick. If you want flexible coverage and a natural touch feel, BROTECT Flex Full-Screen Folien are a strong match.
Delivery takes 2-4 days to the UK, and usually 2-5 days to other European countries. Worldwide shipping times vary.
We process your order within 24 hours on working days.
Typical delivery times:
- UK, Austria, Switzerland: 2-4 working days
- Germany: 1-3 working days
- France, Italy, Spain: 2-5 working days
Clean the display thoroughly, align the film exactly, and smooth it out with a card.
It's best to use a dust-free room like the bathroom. A credit card wrapped in a cloth makes an ideal squeegee.
Also check out our installation video.
For packages, you will receive a tracking link via email. Smaller orders are often sent without tracking, but we will still notify you when they ship. Please check your shipping confirmation for details.
Whether tracking is available depends on the shipping method and size of your order:
- With Tracking: For standard packages, you will automatically receive a tracking number via email as soon as the goods leave our warehouse. You can also find the link in your customer account.
- Without Tracking: Smaller orders are often shipped as letters or small parcels. Tracking is not available for these, but we will still inform you via email once your order is on its way.
You can see which shipping method was used directly in your shipping confirmation.
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