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FAQ

Order process

When you have found the desired product, you can place it in the shopping cart without any obligation to purchase by pressing the [Add to shopping cart] button. You can view the contents of the shopping cart at any time with no obligation to purchase by clicking on the [Shopping cart] button. You can remove products from the shopping cart at any time by clicking the [Delete] button. If you would like to purchase the products in the shopping cart, click on the [Next] button. Please then enter your information. The required fields are marked with an asterisk (*). Registration is not required. Your data will be transmitted with encryption. After entry of your information and selection of the payment type, press the [Next] button to reach the order page, where you can check your entries once again. Clicking on the [Order] button completes the order process. The process can be cancelled at any time by closing the browser window. You will be provided with additional information, such as options for making corrections, on the individual pages.
Did you have problems with the order process or have you discovered an error in our shop? Please send as a message using the contact form. We will address your problem as soon as possible.

Retailer inquiries

Are you a retailer or reseller and interested in selling our products or are you interested in purchasing large quantities? Then open a business account and let us know about your concern in the comment field. If your request is successful, you will have the opportunity to order at special business customer terms in our online shop.

You could not find any matching products?

You could not find a matching product for your device? Please send an e-mail to shop-en@protectionfilms24.com and we will check if we can expand our product range to include your device.

Notes on returns

If one of our products does not completely meet your expectations or if it is a wrong order, we kindly offer you to return the item. As a private customer you can make use of your right of withdrawal within 14 days. To do so, please send the product together with a short accompanying letter in a suitable stamped envelope, stating the reason for return and your invoice or delivery note number to the following address:

Bedifol GmbH
Retouren
Byk-Gulden-Str. 2 // 12
78467 Konstanz
Deutschland

Please note that we can only process an exchange or accept the return of goods that are as good as new/resaleable. Protective films clearly tailored to personal needs, such as custom-made products, are excluded from the right of withdrawal. You can find more information about this in our cancellation policy.

We will do our best to process your return as quickly as possible. Please allow us up to 5 working days after the reception of your return. Any refund will automatically be credited to the same payment method you used to pay for your original purchase.

If you have any complaints about the delivery or the product itself, please contact us first by e-mail: shop-en@protectionfilms24.com. We will then deal with your request personally and find a satisfactory solution for you.

Attach screen protectors

How can I attach screen protectors without bubbles of air? Here we provide you a short instruction in four steps. For our BROTECT Flex Full Cover Display Protection Films we have recorded a special installation video for you. You can find helpful tips for the two mounting variants of our upscreen spy shields here.

Contract text

The General Terms of Business can be viewed on this page at any time. The order data and the General Terms of Business will be sent to you by email.

Data privacy

Personal data are only collected if provided by you voluntarily during the order process, upon opening a customer account or upon registration for our newsletter. Without your special permission, we will use the data provided by you exclusively for executing and processing your order. After complete execution of the contract and complete payment of the purchase price, your data are locked against further use and are deleted after expiration of all provisions according to tax and commerce laws, unless you have expressly given permission for continued use of your data. When you register for the newsletter, your name and email address are used with your permission for our own advertising purposes until you unsubscribe from the newsletter.